Last updated: 23 October 2026

1. Scope and contractual documents

These Terms and Conditions describe the basis on which SwissNest Relocation provides apartment search, relocation support, residential property acquisition advisory and commercial property or business opportunity search services.

The services, search criteria, fees and any special conditions for each engagement are set out in the relevant service agreement, search profile or written fee agreement.

These Terms and Conditions form part of an engagement where they are incorporated into the agreement accepted by the client. Visiting this website or requesting a free consultation does not itself create a paid service agreement.

If these Terms and Conditions conflict with a specific signed service agreement or individually agreed written provision, that specific agreement or provision takes priority, subject to mandatory applicable law.

Changes published on this website do not automatically amend an existing engagement.

2. Our services and role

SwissNest Relocation provides services in Zurich and the surrounding region according to the agreed mandate.

Our services may include:

• Residential apartment searches and rental application support.

• Residential property searches and acquisition coordination.

• Commercial property searches for rental or purchase.

• Searches and introductions involving businesses, practices, partnerships or succession opportunities.

• Property viewings, communication and negotiation support.

• Relocation and administrative support.

We provide the agreed services with reasonable skill, care and professional judgement.

Unless expressly disclosed, SwissNest is not the owner, seller, landlord or property manager of an opportunity presented to the client.

We do not guarantee the availability of a property or opportunity, acceptance of an application or offer, financing, permits or the successful conclusion of a transaction. Final decisions remain with the client and the relevant third parties.

3. Residential apartment search

Depending on the agreed scope, residential rental services may include:

• Defining the search profile and developing a realistic search strategy.

• Identifying and shortlisting suitable properties.

• Contacting landlords, property managers and agencies.

• Coordinating and attending viewings.

• Providing photographs, videos and practical observations.

• Preparing, reviewing and submitting rental applications with the client’s approval.

• Following up on applications.

• Providing practical explanations of rental documentation and coordinating questions before signing.

Off market enquiries may be included where appropriate, but access to off market properties is not guaranteed.

The rental agreement is concluded directly between the client and the landlord.

Viewing fees

Unless otherwise agreed in writing:

• CHF 99 per apartment viewing within a 20 km radius of our office in 8143 Stallikon.

• CHF 149 per apartment viewing beyond that radius.

• No viewing support fee applies if the client attends the viewing independently without SwissNest.

Viewing fees are invoiced at the end of the service period, together with the success fee where applicable.

If no success fee becomes payable, viewing fees already incurred remain payable and are invoiced separately at the end of the service period.

Rental success fee

The residential rental success fee is equivalent to one monthly rent including utilities, subject to a minimum of CHF 2’490.

The contractual monthly rent and utility charges used for the calculation will be identified in the service agreement or written fee confirmation.

The success fee is earned when a legally binding rental agreement is signed for a property introduced by SwissNest or where SwissNest provided material services contributing to the successful rental.

This may also apply to a property initially found independently by the client if the client subsequently requests SwissNest’s assistance and our services materially contribute to securing it.

4. Residential property acquisition

Depending on the agreed scope, residential acquisition services may include:

• Developing an acquisition strategy and search profile.

• Identifying suitable properties.

• Comparing opportunities and providing practical market observations.

• Coordinating and attending viewings.

• Communicating with sellers, brokers and developers.

• Supporting negotiations.

• Coordinating with banks, mortgage advisers, lawyers, notaries and other specialists.

• Supporting the transaction process through to completion.

SwissNest acts in the client’s interest and does not represent the seller unless this is expressly disclosed and agreed in writing.

Viewing fees

The standard viewing support fee is CHF 99 per property viewing. A surcharge applies outside Zurich city and will be confirmed before the viewing is arranged.

No viewing support fee applies if the client attends independently without SwissNest.

Where SwissNest viewing support has been arranged, the fee remains payable if the client cancels with less than 24 hours’ notice or does not attend.

Residential purchase success fee

Unless otherwise agreed in writing, the residential purchase fee schedule is:

Purchase priceSuccess feeUp to CHF 1’500’0001.50%Above CHF 1’500’000 and up to CHF 2’500’0001.25%Above CHF 2’500’000 and up to CHF 4’000’0001.00%Above CHF 4’000’0000.75%

A minimum success fee of CHF 15’000 applies, plus VAT where applicable.

The applicable rate and calculation will be confirmed in the signed acquisition agreement.

The success fee is earned upon signing a legally binding purchase agreement for a property introduced by SwissNest or where SwissNest provided material services contributing to the acquisition.

This may also apply where the client initially found the property independently and subsequently requested SwissNest’s assistance.

Any conditions affecting entitlement to the success fee or its payment are governed by the signed agreement and applicable law.

5. Commercial property services

Commercial mandates may include offices, retail premises, medical or dental premises, hospitality properties, industrial premises, investment properties and other agreed commercial real estate.

Services may include sourcing, introductions, viewings, practical evaluation, negotiation support and transaction coordination.

Commercial rental fees

The standard viewing support fee is CHF 99 per property viewing. A surcharge may apply outside Zurich city and will be confirmed in advance.

No viewing support fee applies if the client attends independently without SwissNest. Where SwissNest viewing support has been arranged, the fee remains payable if the client cancels with less than 24 hours’ notice or does not attend.

The commercial rental success fee is one monthly net rent, subject to a minimum of CHF 5’000, plus VAT where applicable.

Net rent excludes ancillary charges, utilities and VAT.

The success fee is earned when a legally binding commercial lease is signed for premises introduced by SwissNest or where our material involvement contributed to the successful rental.

Rent free periods, stepped rent and other special arrangements will be addressed in the written fee agreement.

Commercial purchase fees

The standard viewing support fee is CHF 99 per property viewing. Any surcharge outside Zurich city will be confirmed in advance.

The commercial purchase success fee is 3% of the total purchase consideration, subject to a minimum of CHF 20’000, plus VAT where applicable.

Where relevant, total purchase consideration includes the purchase price, assumed liabilities and additional payments directly connected with the acquisition, as defined in the signed agreement.

The success fee is earned upon signing a legally binding purchase agreement for a property introduced by SwissNest or where our material involvement contributed to the acquisition, subject to any applicable conditions.

6. Business and practice opportunities

SwissNest may assist with searches and introductions involving business acquisitions, medical or dental practices, partial acquisitions, partnerships, shareholder participation, succession arrangements and other agreed opportunities.

Our role is limited to sourcing, introductions, coordination and general commercial support.

The success fee and any minimum fee are agreed individually in writing before the search begins. The fee may be fixed or calculated by reference to the purchase price, participation amount, investment amount or transaction value.

Where agreed, viewing or meeting support is charged at CHF 99 per attendance.

The success fee is earned when the client and the introduced party conclude the relevant legally binding agreement or transaction, subject to the signed fee agreement and applicable law.

An economically equivalent arrangement using a different legal structure may remain subject to the agreed success fee where it results substantially from the opportunity introduced by SwissNest.

The client is responsible for obtaining independent legal, financial, tax, regulatory and professional advice, including verification of any licences, approvals or professional requirements.

7. Optional relocation and handover support

Additional relocation support is available at CHF 99 per hour or under a separately agreed package.

Services may include orientation tours, administrative coordination, registration support, school and childcare coordination, banking support, mobility guidance and coordination with insurance providers.

Apartment or housing handover support is available for CHF 299.

Handover support is limited to administrative assistance, coordination and translation where agreed. It is not a technical inspection, survey or professional assessment of the property’s condition. The client should arrange an appropriately qualified specialist where such an assessment is required.

8. Fees, expenses and payment

The initial consultation is free.

No upfront payment is required for standard residential rental or residential purchase mandates unless otherwise agreed in writing. Any retainer for a commercial or business mandate must be agreed in advance.

Before the engagement begins, we confirm the applicable fees, any VAT treatment and the total payable amount or calculation method.

Viewing fees are separate from success fees unless expressly agreed otherwise.

Ordinary operating expenses covered by the agreed service fee are not charged again separately. Additional third party costs, such as official extracts, document procurement, specialist reports, courier services or external translations, require the client’s prior approval.

Invoices are payable within 7 calendar days of the invoice date unless another payment term is agreed in writing. Success fee invoices are issued in accordance with the relevant contractual trigger and any applicable conditions.

We may suspend services if invoices are overdue. Default interest and reasonable recovery costs may be charged where permitted by applicable law.

9. Client responsibilities

The client must provide accurate, complete and current information reasonably required for the engagement.

Depending on the mandate, this may include identity documents, employment and income information, rental history, financial information, financing arrangements, company information and professional qualifications.

The client must:

• Provide requested documents and feedback promptly.

• Inform SwissNest of material changes to the search profile, budget, financing or timing.

• Review and approve applications, offers and transaction decisions where required.

• Inform SwissNest promptly if an opportunity was already known to them or another adviser is involved.

• Inform SwissNest when an agreement or transaction relevant to the mandate is concluded.

SwissNest may rely on information supplied by the client, subject to its own duties of care.

Incomplete information, delayed responses or changing requirements may affect the progress and outcome of the search.

10. Success fee protection and independent searches

Clients may search independently and engage other advisers unless exclusivity has been expressly agreed in writing.

Independent activity does not remove an agreed success fee where SwissNest introduced the relevant opportunity or provided material services contributing to the successful transaction.

The service agreements contain a 12 month success fee protection period. The starting date, scope and qualifying events are governed by the signed agreement.

Where the agreed protection applies, concluding the transaction directly or through another intermediary does not remove the client’s fee obligation.

For commercial, business or practice mandates, the signed agreement may also cover transactions through related persons or companies and economically equivalent arrangements.

The client must not intentionally circumvent SwissNest to avoid an agreed fee. A genuinely independent transaction unrelated to SwissNest’s introductions or material services does not by itself create a success fee entitlement.

11. Duration and termination

The engagement continues until the agreed services have been completed or either party terminates it.

The standard service agreements provide for 3 days’ written notice. Any mandatory right to terminate or revoke a mandate at any time remains unaffected.

SwissNest may terminate immediately where repeated noncooperation, missing documents, materially inaccurate information, a material conflict of interest or other circumstances make continued service impractical, subject to applicable law.

Termination does not remove obligations concerning fees already earned, viewing services already incurred, approved expenses or any success fee protection that remains applicable under the signed agreement.

Confidentiality and other provisions intended to continue after termination remain applicable.

12. Independent professional advice and third party information

SwissNest provides search, advisory, brokerage and coordination services within the agreed scope.

We do not provide legal, tax, accounting, mortgage, investment, architectural, engineering, surveying, medical or regulatory advice. We do not undertake formal valuations, technical inspections or legal, financial or commercial due diligence.

Practical explanations, document coordination and general observations do not replace independent professional advice.

Information about properties, businesses and practices may come from owners, landlords, brokers, developers or other third parties. We cannot guarantee that this information is complete, accurate or current.

The client remains responsible for arranging appropriate verification of matters relevant to their decision, including ownership, permitted use, condition, financing, licences, business performance and contractual obligations.

Engagements with external specialists are separate relationships between the client and the relevant professional.

13. Cooperating partners and conflicts of interest

SwissNest may work with brokers, advisers and other partners to identify or coordinate opportunities.

We may share part of our success fee with a cooperating partner. This does not create an additional client fee unless expressly agreed in writing.

Any commission received from another party must be compatible with our obligations to the client and applicable law. Required disclosures, consents and any obligations concerning such payments remain unaffected.

We disclose material conflicts of interest. Representation of both sides of a transaction requires disclosure, the client’s express agreement and compliance with applicable law.

Referral partner remuneration is governed by a separate referral agreement. Referring a person to SwissNest does not automatically create an entitlement to commission.

14. Confidentiality and personal data

Both parties must keep nonpublic information obtained during the engagement confidential, except where disclosure is reasonably necessary to provide the services, obtain professional advice or comply with legal obligations.

This includes application documents, financial information, negotiations, business information and confidential property or practice opportunities.

Personal data is processed for the agreed services, necessary communication, transaction coordination, legal compliance and the establishment or protection of legal rights.

We share personal data only where necessary for these purposes or otherwise permitted or required by law.

Data is retained only for as long as reasonably necessary for the relevant purpose, legal obligations or potential disputes, then deleted or anonymised where appropriate.

Further information about website and personal data processing is provided in our Privacy Policy.

15. Liability

SwissNest remains responsible for performing its agreed services with reasonable skill and care.

We do not assume responsibility for independent third party decisions, market availability, changes in property values, financing or regulatory decisions, or the future performance of a property, business or partnership.

We do not warrant the legal, structural, technical, environmental or financial condition of an opportunity. These limitations do not remove liability for our own breach of duty where liability cannot lawfully be excluded.

To the extent permitted by applicable law, SwissNest’s total liability arising from an engagement is limited to the total fees paid by the client under that engagement. Liability for indirect or consequential loss is excluded to the extent permitted by law.

These limitations do not apply to unlawful intent, gross negligence or any other liability that cannot legally be excluded or limited.

16. Website content and external links

Website information is provided for general guidance and does not constitute an individual service offer, professional legal opinion or guarantee of availability.

External links lead to websites operated by third parties. SwissNest does not control their content or policies.

Website text, photographs, graphics and other materials are protected by applicable intellectual property rights. Reproduction or commercial reuse requires the relevant rights holder’s permission unless otherwise permitted by law.

17. Governing law and jurisdiction

These Terms and Conditions and the relevant service engagement are governed by Swiss law, subject to any mandatory applicable provisions.

The courts of Zurich, Switzerland, have jurisdiction unless mandatory law provides otherwise. Mandatory consumer jurisdiction rights remain unaffected.

18. Contact

SwissNest Relocation
c/o Comfort Apartments KLG
Langfurenstrasse 20
8143 Stallikon
Switzerland

Email: hello@swissnest-relocation.ch

Phone / WhatsApp: +41 76 341 68 06

Website: www.swissnest-relocation.ch